Where the heck are your Customers looking?
I’m on my way back from speaking at a national conference in Houston. Prime people watching time. I love airports. Expos. Conferences.
When I was standing in front of the audience of about 200, I found myself watching reactions and odd people things. It’s almost like people forget that I’m actually...
Commandment 4 – Thou shalt determine that consistency is mandatory
Have you ever told someone about a favorite restaurant or store that you really love -- and when they go they have a horrible experience? Perhaps the service was different or below their expectations. Or the thick grilled filet was not as good as you described. There are so many...