Commandment 5 – Thou shalt outline your navigation like a good sermon
Recently I was giving someone a drive because their car was in the shop. I sort of knew where I was taking them, but I was more enjoying the animated conversation. Right in the middle of my good story (where I was barely thinking about my driving and more about...
Commandment 4 – Thou shalt determine that consistency is mandatory
Have you ever told someone about a favorite restaurant or store that you really love -- and when they go they have a horrible experience? Perhaps the service was different or below their expectations. Or the thick grilled filet was not as good as you described. There are so many...