I just got back from a Leadership conference. Very well done with speakers from all over America. At these conferences, I try to come away with a new business principle that I want to work on. This time it's hard to pick just one, but one had a huge impact on me. It's all about trust; although on the surface it may not appear that way. Andy Stanley explained how we as managers have 2 concepts that present themselves to us each day. Expectations and Experience. We all have expectations that we have for our company, our employees and ourselves. We hopefully communicate them in such a fashion/manner that our expectations turn into great experiences. Hopefully these experiences fulfill our expectations. But often they...