17 Oct Business Essentials, Communication Strategy Huh? Excuse me? Are you listening? October 17, 2010 By BKFS This week I dealt with a company that made me angry. Have you ever had an interaction that once you hang up the phone yo... Continue reading
04 Jan Business Essentials, Communication Strategy An Easy New Year’s Resolution. Guaranteed! January 4, 2010 By BKFS It's a new year. A new decade. And once again we wonder how it'll be called. Twenty-Ten or Two-Thousand-Ten; or will the... Continue reading